Yes, within 2 hours of placing the order. After that we may have already started processing or packing. WhatsApp +91 89626 65616 for the fastest response, or email support@olgcrafts.com.

As soon as your order ships you'll receive a tracking link by email and WhatsApp. If the link isn't updating or you can't find it, message us and we'll check with the courier directly.

Check spam and promotions folders first. If it still hasn't arrived within an hour, WhatsApp us the name and phone number used at checkout and we'll confirm your order status.

If it's within the 2-hour window, message us and we'll try to combine it so you pay shipping once. After dispatch it has to be a separate order.

Yes. Our GSTIN is 23AAJFO4117D1ZP (OLG Enterprises). If you need the invoice raised to a company name, tell us at the time of ordering.

Use the "Notify me when available" option on the product page and we'll email you when it's back. Because pieces are handmade, restock timing varies — WhatsApp us if you need it by a particular date and we'll give you a realistic answer.

Yes. Payments are processed through a secure encrypted gateway; we never see or store your card details.

Yes — free shipping on all orders above ₹999. Orders below that carry a standard delivery charge, shown at checkout before you pay.

In-stock pieces are dispatched within 1–2 business days. Delivery time after dispatch depends on your location and the courier.

Most metro addresses receive orders within 3–5 days of dispatch; smaller towns can take a little longer. Your tracking link will show the current estimate.

Yes, we ship pan-India.

Every piece is wrapped individually and cushioned for transit — brass is heavy, carved wood is delicate, and both are packed accordingly. If something arrives damaged, photograph it before unpacking further and message us within 48 hours.

Often yes — tell us the date when you order and we'll time the dispatch. For festivals and weddings, order at least a week ahead; both our workshop and courier networks run heavier in those periods.

Only before dispatch. Message us immediately on WhatsApp; once the parcel is with the courier the address is fixed.

We accept returns or exchanges within 7 days of delivery for items that arrive damaged or defective. Items must be unused and in original packaging. To start a return, email support@olgcrafts.com or WhatsApp +91 89626 65616 within 48 hours of delivery.

Customised, made-to-order and international orders aren't eligible for return unless damaged in transit.

Message us within 48 hours with photographs of the item and the outer packaging. That evidence lets us raise a courier claim and get a replacement or refund moving immediately. Keep the original packaging until it's resolved.

Small variations in grain, colour, paint and finish are inherent to handmade work — no two pieces are identical. These are a mark of authenticity, not defects, and aren't covered by returns. If what arrived is genuinely the wrong product or damaged, that's different — message us.

Yes, exchanges are available within the same 7-day window on damaged or defective items. Tell us what you'd prefer when you get in touch.

Email support@olgcrafts.com or WhatsApp +91 89626 65616 within 48 hours of delivery with your order number and photographs. Full terms are in our refund policy.

Yes — every piece is 100% handcrafted by skilled artisans across India, working in brass, wood and traditional finishes. Because each is individually carved, cast or painted, small variations are natural and expected.

Primarily solid brass and hand-carved wood, plus hand-painted and antique-finish pieces. Material is listed on every product page alongside dimensions and care instructions.

Across India — we partner directly with artisan families in several craft clusters, each with its own casting, carving and finishing traditions. Country of origin: India.

Brass if the idol will be actively worshipped (it withstands abhishek and cleaning indefinitely). Wood if it's for display, or for a modern interior where metal would feel too ceremonial.

Yes, listed in inches or centimetres per product. Because pieces are handmade, expect minor variation of a few millimetres.

No. Hollow casting is standard for larger pieces and keeps them a manageable weight without affecting finish or detail. Brass is dense, so weight climbs quickly with size.

No — our "antique finish" pieces are newly handcrafted with a deliberately aged surface treatment. They're new products styled to look aged, not antiques.

Yes. WhatsApp us the product name and we'll send additional photos or a short video of the actual piece.

Wipe with a dry cotton cloth for routine care. For shine, use lemon-and-salt paste or soaked tamarind pulp, then dry completely — drying is the step that matters most. Deep clean weekly at most; repeated polishing slowly erodes fine detail.

That's patina — copper reacting with air and moisture, accelerated by kumkum, turmeric, ghee and handling. It's surface oxidation, not corrosion, and the metal underneath is unaffected. It polishes back whenever you choose.

Dry dusting only. Water lifts hand-painted work, and prolonged direct sunlight fades paint and dries the grain. An occasional drop of wood oil deepens the sheen on natural finishes.

No. The dark surface is a patina applied deliberately — lemon, tamarind and metal polish strip it rather than clean it. Dry dusting only.

On brass, yes — it's the traditional metal for worshipped murtis because it tolerates milk, water, kumkum and turmeric. Dry it afterwards. Wooden, hand-painted and antique-finish pieces should not be bathed.

Keep the mandir in the north-east, position idols facing east or west, and always elevate them rather than placing them on the floor. Avoid bathrooms, under-staircase spots and bed-facing placements.

No — immersion idols should be unbaked clay that dissolves in water. Brass and wooden Ganeshas are for the permanent home altar. Many families keep both.

Yes — complimentary gift wrapping plus a handwritten note with your message. Leave it in the notes field at checkout or WhatsApp it after ordering.

Yes. Enter their address as the delivery address and add your message for the note. Prices are never printed on the packaging or invoice inside.

Yes — WhatsApp us the occasion, recipient and budget, and we'll shortlist three or four pieces.

Yes. We regularly fulfil 100–500 piece orders with consistent finishing and GST invoicing. WhatsApp +91 89626 65616 with quantity, per-piece budget and delivery date. Allow three to four weeks for large quantities.

Tell us what you have in mind and we'll say honestly whether our artisans can do it and what it adds to the lead time. Customised pieces aren't eligible for return unless damaged.

WhatsApp +91 89626 65616, 10 AM – 6 PM IST, Monday to Saturday. Email support@olgcrafts.com — we reply within 24 hours on working days. Or Instagram @olgcrafts.