Privacy policy

Last Updated: [August 2025]

Overview

OLG Crafts is a brand owned and operated by OLG Enterprises, a registered business based in Bhopal, Madhya Pradesh, India.

OLG Enterprises or OLG Crafts (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you access our website, browse products, make a purchase, or communicate with us (collectively, the “Services”).

By using the Services, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please do not use or access our Services.

1. Personal Information We Collect

“Personal information” means data that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you. We may collect the following categories:

  • Contact Details: Name, billing and shipping address, phone number, and email address.

  • Payment & Billing Information: Credit/debit card numbers, billing address, payment confirmation.

  • Account Information: Username, password, preferences, saved items, and settings.

  • Order & Transaction History: Items viewed, added to cart, purchased, returned, or exchanged.

  • Device & Technical Data: IP address, browser type, operating system, device ID, network information.

  • Usage Data: Time spent on pages, search history, clicks, and navigation patterns.

  • Communication Records: Messages, emails, support queries, or other communications with us.

2. How We Collect Personal Information

We collect information:

  • Directly from you (when you register, place orders, or contact us)

  • Automatically (via cookies, analytics tools, and browsing data)

  • From third-party service providers (such as payment processors or delivery partners)

  • From social media platforms, if you engage with us or log in using those platforms

3. How We Use Your Information

We use personal information to:

  • Process orders and deliver products

  • Manage your account and preferences

  • Provide customer support and respond to inquiries

  • Send order updates and service communications

  • Show personalized product recommendations

  • Send marketing offers and newsletters (with your consent)

  • Improve our website, Services, and customer experience

  • Detect fraud, prevent abuse, and ensure secure transactions

  • Comply with legal obligations and protect our rights

You may opt out of promotional communications at any time via the unsubscribe link in our emails or by contacting us.

4. Sharing Your Information

We may share your personal data with:

  • Trusted service providers (e.g., logistics, payment processors, IT support)

  • Marketing partners, for showing personalized ads or offers (only with your consent)

  • Legal or regulatory authorities, if required under law

  • Third parties in connection with business transfers, such as mergers or acquisitions

  • With your consent, when you choose to integrate your account or data with other platforms

We do not sell your personal data.

5. Cookies and Analytics

We use cookies and similar technologies to:

  • Recognize your browser or device

  • Understand how you interact with our site

  • Personalize content and remember your preferences

  • Track marketing campaign effectiveness

You can disable cookies through your browser settings, but some features of the site may not function properly.

6. Data Security and Retention

We implement appropriate technical and organizational safeguards to protect your data. However, no method of transmission over the internet or method of storage is 100% secure.

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or receive a copy of your personal data

  • Request correction or deletion of your data

  • Object to or restrict certain types of data processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with a regulatory authority

To make a request, please contact us at: support@olgcrafts.com

We will verify your identity before fulfilling your request. We will not discriminate against you for exercising your privacy rights.

8. Children’s Privacy

Our Services are not directed to individuals under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it.

9. International Data Transfers

Your data may be stored or processed outside your country of residence, including in jurisdictions that may have different data protection laws. By using our Services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last Updated" date above. Material changes will be communicated as required by law.

📞 Need Help?

If you have questions about this Privacy Policy, your data, or your rights, please email us at:

support@olgcrafts.com or message us on WhatsApp: +91 896 266 5616

🧾 GSTIN: 23AAJFO4117D1ZP